tells well

Account deletion

Delete everything, whenever you want.

tells well is co.tellswell.app. You can delete your account and all its data yourself, from inside the app. No email required, no waiting on us.

In the app — the fastest way

  1. Open tells well.
  2. Go to the Progress tab, then Settings.
  3. Scroll to the bottom and tap Delete account and all data.
  4. Confirm. The deletion happens immediately.

If you would rather keep a copy first, use Your recordings → Export on the same screen. That produces a private ZIP link, valid for 15 minutes.

If you no longer have the app

Email support@tellswell.co from the address you used, or tell us the device the account was created on. We will confirm the request and delete the account within 30 days.

What gets deleted

  • Your account and device identifiers.
  • Every story, story beat, practice take, and real-world tell you logged.
  • Session transcripts and debriefs.
  • Voice recordings and any exports still held in private storage.
  • Quiz results, habit plan, streaks, challenge progress, and score history.
  • Push registrations and reminder history.
  • Settings and coaching preferences.

This is immediate and cannot be undone.

What is kept, and for how long

Records of subscription payments are retained where tax and accounting law requires it, and cannot be deleted on request. These hold the transaction, not your stories. Anonymous operational logs with no link back to you may persist in short-lived infrastructure logs.

Deleting your tells well account does not cancel your store subscription. Cancel that separately in your Google Play account, under Payments and subscriptions, or on iPhone in Settings, under your Apple Account and Subscriptions, or you may continue to be billed.

Questions

support@tellswell.co. See also the privacy policy.